Refund Policy

Last Updated: December 2025

At Lucid, we want you to be completely satisfied with your purchase. This Refund Policy explains your rights regarding refunds and cancellations.

Lucid is owned and operated by Stephen James Dalanon.

1. 14-Day Money-Back Guarantee

This guarantee applies to:

• First-time subscribers only
• Refund requests made within 14 days of the initial payment
• Both monthly and annual subscription plans

2. How to Request a Refund

To request a refund, please contact us via email with the following information:

• Your email address used for the subscription
• Date of purchase
• Reason for the refund request (optional, but helps us improve)

3. Refunds After 14 Days

After the 14-day money-back guarantee period:

• Refunds are generally not provided for partial billing periods
• You may cancel your subscription at any time to prevent future charges
• Canceled subscriptions remain active until the end of the current billing period

We may consider refund requests on a case-by-case basis for exceptional circumstances, such as:

• Extended service outages that significantly impacted your usage
• Technical issues that prevented you from using the service
• Duplicate or accidental charges

4. Subscription Cancellation

You can cancel your Lucid subscription at any time:

• Log into your account and navigate to subscription settings
• Or contact us at heystephn@gmail.com

When you cancel:

• Your subscription will remain active until the end of your current billing period
• You will not be charged for future billing periods
• You can continue using Lucid until your subscription expires
• Your documents remain accessible via export before expiration

5. Free Trial

Lucid offers a 14-day free trial for new users. During the trial:

• You have full access to all Lucid features
• You will not be charged during the trial period
• You can cancel anytime before the trial ends to avoid charges
• If you don't cancel, your subscription will automatically begin at the end of the trial

6. Payment Processing

Payments are processed securely through Paddle, our payment provider:

• Refunds are issued to the original payment method
• Processing time may vary depending on your bank or payment provider (typically 5-10 business days)
• Currency conversion rates may apply for international transactions

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund, please don't hesitate to contact us: